FAQ – Frequently Asked Questions | Art O Hub
🔹 General Questions
Q: What does Art O Hub sell?
A: Art O Hub offers a curated range of premium home décor and handmade art products — including decorative fountains, Buddha & spiritual décor, hand-painted canvases, carved wooden pieces, and other artistic home accents.
Q: Do you ship internationally?
A: Yes — we ship globally. Our online store operates in USD currency for international customers. Whether you are in North America, Europe, Middle East, Asia or elsewhere, you can order from artohub.com and receive secure, worldwide delivery.
Q: Can I also order from India?
A: Yes. We provide PAN-India shipping for customers in India (via artohub.in). You can place orders in INR currency for domestic shipping and delivery across India.
📦 Orders & Shipping
Q: What is the delivery time for international orders?
A: Delivery times depend on your location and shipping method selected. Typically international orders take (5–7 days — adjust accordingly depending on your courier/service). Once your order is dispatched, you will receive a tracking number to follow its journey.
Q: Do you ship in safe packaging to avoid damage, especially for fragile items?
A: Absolutely. All décor items — including fountains, statues, art pieces — are carefully and securely packaged to minimize risk of damage during transit. We use protective materials to ensure safe delivery.
Q: What happens if my order arrives damaged or broken?
A: If any item arrives damaged, please contact us immediately with photos of the packaging and product. We will assist you with a replacement or refund based on our damage-claims policy.
🔄 Returns, Refunds & Exchanges
Q: What is your return policy?
A: Because many of our items are handcrafted or fragile décor pieces, returns or exchanges depend on the nature of the product and condition upon arrival. Please contact our support team within (10 days / 12 days) of delivery with photos to discuss possible return or exchange options.
Q: Will I get a full refund if I return an item?
A: If the return is approved (for example, due to damage in transit), we offer a full refund or replacement depending on the customer’s preference. Refunds will be processed as per payment method — please allow processing time described in our refund policy.
🛋️ Product Info & Usage
Q: Are the décor items suitable for indoor use only?
A: Most of our products — fountains, Buddha décor, carved art — are designed for indoor use. If you wish to use outside (balcony, verandah), kindly ensure they are placed in a sheltered area to avoid exposure to heavy rain or extreme weather.
Q: Do fountains need regular maintenance?
A: Yes. For water-fountains, we recommend periodic cleaning of the water reservoir and pump (as per instructions provided with the product) to maintain smooth water flow and longevity of the piece.
Q: Can I use these items for commercial spaces (offices, spas, wellness centres)?
A: Absolutely. Our décor — especially meditation fountains, Buddha statues, art pieces — is ideal for homes, offices, spas, yoga/meditation studios, and hospitality spaces (hotels, guest houses) to create a calming, spiritual, and aesthetic environment.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major payment methods (credit/debit cards, online payments) as supported by our payment gateway. For international orders, we process payments in USD. For India orders, payments can be made in INR.
Q: Is my payment secure?
A: Yes. We use secure, encrypted payment gateways to ensure your personal data and payment information remain safe.
🧭 After-Sale & Customer Support
Q: How can I contact customer support if I have questions or issues?
A: You can reach out to us via the contact form on the website, or email us at our support email. We aim to respond as quickly as possible (typically within 24–48 hours).
Q: Do you provide custom or bespoke décor / design options?
A: Occasionally we offer customisation for certain décor pieces on request. If you have a specific idea (size, colour, design), please write to us — we will discuss possibilities and feasibility.
Main Store :Amritsar, Punjab, India.
Email : hello@artohub.com
