Thank you for shopping at Art Ohub, where we specialize in handmade art and craft items, aroma candles, and paintings. We want to ensure your shopping experience is enjoyable and hassle-free. Please read our cancellation and refund policy outlined below:

Cancellation Policy:

1. Order Cancellation by Customer:

   • You can cancel your order any time before it has been processed for shipment. To cancel, please contact our customer support team via email at hello.artohub@gmail.com or through our website’s contact form.
   • Once cancellation is confirmed before shipment processing, we will initiate a refund to your original payment method.

2. Order Cancellation by Art Ohub:

   • In rare instances, we may need to cancel an order due to unforeseen circumstances such as item unavailability or quality issues.
   • If we cancel your order, you will receive a full refund to your original payment method.

Refund Policy:

1. Eligibility for Refunds:

   • Refunds will be issued for:
     • Orders cancelled before shipment processing.
     • Orders cancelled by Art Ohub due to unforeseen circumstances.
     • Orders with damaged or defective items (please see our Returns Policy for more details).

2. Processing Refunds:

   • Refunds will be processed within 7-10 business days once the cancellation is confirmed or the returned item is received.
   • The refund will be issued to the original payment method used during the purchase.

3. Non-Refundable Items:

   • Custom-made or personalized items are not eligible for refunds unless they are damaged or defective upon receipt.

Delivery Partner (Shiprocket) Responsibilities:

1. Delivery Timeline:

   • Delivery times may vary depending on your location and current shipping conditions.
   • We rely on Shiprocket for timely delivery; however, delays may occur due to external factors such as weather conditions or logistical issues.

2. Shipping Charges:

   • Shipping charges are non-refundable once the order has been processed and shipped.

Contact Us: If you have any questions about our cancellation and refund policy, please contact us:

• Email: hello.artohub@gmail.com
• Phone: +91-9464649237